Privacy Policy

Last updated: May 2025

Trans Cascadia Excursions (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website, booking services, or participating in our guided trips and shuttle rides in Oregon and Washington.

1. Information We Collect

Personal Information: Name, email address, phone number, emergency contact info, and trip details.
Booking Information: Reservation dates, selected services, group size, and trip preferences.
Payment Information: Processed through our third-party system (XOLA).
Usage Data: IP address, browser type, time on site, etc., via cookies and analytics.

2. How We Use Your Information

Process bookings and payments
Communicate about your reservation or trip updates
Issue applicable refunds or credits per our cancellation policies
Improve our services and website
Meet legal requirements and protect our business

3. Payment Processing and Credit Card Security

We use XOLA to handle all booking and payment transactions. XOLA may securely store your credit card details in compliance with PCI-DSS standards. Trans Cascadia Excursions does not have access to or store your full credit card information.

XOLA Privacy Policy
XOLA Security Practices

4. Cancellations and Refunds

Day Trips & Custom Trips:

60+ days before departure: 75% refund
31–60 days before: 50% refund
30 days or fewer: No refunds
Weather or acts of nature: Store credit issued

Shuttle Rides:

60+ days before ride: 75% refund or 100% store credit
31–60 days: 50% refund or 75% store credit
15–30 days: No refund, 50% store credit
2–14 days: No refund, 25% store credit
Less than 48 hours/no-shows: No refunds or credits

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted providers (like XOLA or our email platforms) only as needed to fulfill services.

6. Data Security

We use secure servers and reasonable safeguards to protect your data. However, no system is 100% secure.

7. Cookies

We use cookies to enhance your experience. You may disable cookies through your browser settings.

8. Your Rights

You may request access to or correction of your data, deletion, or opt out of marketing. Contact us at [Insert Contact Email].

9. Changes to This Policy

This policy may be updated at any time. The most recent version will always be posted here.

10. Contact Us

Email: info@transcascadiaexcursions.com